1. Our commitment

Most of our learners are children. Keeping them safe matters more to us than anything else we do. Everyone who works with Tajveed — teachers, staff and anyone acting on our behalf — must put the welfare of children first and follow this policy.

This policy applies to every class, message and interaction on our platform, wherever in the world the learner and teacher are.

2. How we vet teachers

• Every teacher holds an Ijazah, which we check before they are approved.
• Every teacher passes identity and reference checks before teaching.
• Teachers agree to our code of conduct and receive guidance on safeguarding and on teaching children online.
• Families can choose a male or female teacher for each learner.

3. How classes are run

• All classes take place in Tajveed’s own online classroom. Teachers must not move a class to another app.
• Teachers must not contact learners privately by phone, messaging apps, email or social media, or ask for personal information that is not needed for the class. Messages about classes go to the parent or guardian.
• Teachers dress modestly, teach from a quiet, appropriate setting and keep their camera on during class.
• Classes are not recorded unless a plan clearly says so and the parent has agreed.
• Lesson notes are shared with parents after each class, so families always know what was taught.

4. The role of parents

Parents and guardians hold the account and stay in control of it. You are welcome to sit in on any class, and for younger children we encourage it. We ask that a responsible adult is at home during classes and that children join from a shared space in the home, rather than a closed bedroom, where possible.

5. Online safety

We collect as little information about children as possible and never show them advertising. We encourage parents to talk with their children about staying safe online, and to tell us straight away if anything in a class made their child uncomfortable.

6. Reporting a concern

If you are worried about a child’s safety, or about the behaviour of anyone connected with Tajveed, please tell us as soon as possible through our contact page and mark your message “Safeguarding”. Safeguarding messages are treated as urgent and handled confidentially by our designated safeguarding lead.

If a child is in immediate danger, contact your local emergency services first.

7. How we respond

We take every concern seriously. Depending on what is reported, we may suspend a teacher from classes while we look into it, speak with the family, keep a confidential record and, where the law requires it or a child may be at risk, refer the matter to the police or child protection authorities in the relevant country. We will keep you informed as far as we can without putting anyone at risk.

8. Review of this policy

We review this policy at least once a year, and sooner if the law or our service changes. See also our Privacy Policy and Terms & Conditions.